Focus on Your Commitments – A New Way to Work
Do you start the day opening your email and looking at the hundreds or thousands of messages in your Inbox? How does that make you feel? Overwhelmed, stressed and feeling like you are always behind on...
View ArticleReorganizing An Application Service Delivery Model – an update
I wrote a post titled How Would You Reorganize an Application Service Delivery Model? in March 2010 and thought it was time to update you on the changes we made to our Application team. At that time,...
View ArticleService Management Culture – Who’s job is it?
Failing to consider your followers may result in you being the only one charging out of the trench towards the enemy. (credit Stephen Lamb – @SEE_EYE_OH) If I am leading, I need my team with me to be...
View ArticleFlexible Leadership – Self Knowledge, Guiding Principles and Flexible Approaches
Leaders, who are self-aware, create personal guiding principles and are flexible in their leadership approaches, will have success navigating any situation. There are a set of leadership traits,...
View ArticleTask Switching Costs
Happy Leap Day 2012! Scott Ambler (@scottwambler) tweeted about task switching costs and resource management. Here are Scott’s tweets: Many “resource managers” will assign someone to several teams to...
View ArticleThe Monday Report Builds Understanding and Collaboration
I have 24 direct reports and always find it hard to get a good sense of what each of them do on a weekly basis. A few weeks ago, I retweeted about a post that might help. Frank Addante...
View ArticleMy New Adventure
Last week, I accepted a 2 year contract as the Director of Information Technology at the American University of Sharjah in the Emirate of Sharjah in the United Arab Emirates. Sharjah is one of seven...
View ArticleReflecting on Management
Five years ago today, I moved from being a senior staff member (Enterprise Architect) to the Manager, Business Application Services and Enterprise Architecture at BCIT. Over the past few weeks, I met...
View ArticleA Whole New World
Marhaba! This is my first post from my new home at the American University of Sharjah in the United Arab Emirates. I have been here for 10 days and am finally feeling like a human being again. The...
View ArticleImplementing Structure and Focus with Team Leaders
When I joined the IT Department at the American University of Sharjah as the Director, I found out that I had 21 direct reports! I had just come from being the Manager, Business Application Services...
View ArticleLeadership Quotes
Here is a compilation of some quotes on leadership that I like. It is far from being extensive … enjoy! “Real leaders know the difference between leading and commanding. Leading results in people...
View ArticleWhat does Excellent look like? Improving Performance Appraisals
What does Excellent look like? I have been doing performance appraisals over the past few weeks for my IT team at the American University of Sharjah. In the past, there was no guidance or standards...
View ArticleBuilding IT Career Paths by Standardizing Competencies
This post describes our journey to building standardized IT career paths. When I joined the American University of Sharjah in September 2012, I booked one to one meetings with all my staff. One of...
View ArticleDeming’s 14 Points for Management and Team Development
Dr W. Edwards Deming’s work on quality control provided guidance for management and team development. We reviewed Dr W. Edwards Deming’s work on quality control in Japan in one of my project...
View ArticleCareer Paths – Admininstration
Career Path for Administration Roles There are two job descriptions in the administrative career path for our IT department. The entry level position is Administrative Assistant. This role supports...
View ArticleCareer Paths – Project Management
Career Path for Project Management Roles There are two job descriptions in the project management career path for our IT department. The entry level position is Project Manager. This role supports...
View ArticleCareer Paths – Client Services
Career Path for Client Services Roles There are four job descriptions in the client services career path for our IT department. The entry level position is Student Worker. This role supports the...
View ArticleCareer Path – Management
Career Path for Management Roles There are three job descriptions in the management career path for our IT department. The entry level position is Team Leader. The Team Leader role has day to day...
View ArticleLet People Know They Matter
Let people know they matter. Steps for a leader. The post Let People Know They Matter appeared first on Enterprise Architecture in Higher Education.
View ArticleWhere should IT be in the reporting structure?
Where do we place IT in the reporting structure of an organization? The topic of reporting structure and IT’s placement has nagged me for years. The typical answer for IT reporting structure is “it...
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